Cancellation and Refund Policy

Canceling a subscription

An authorized HOA administrator can manage the HOA Engine subscription through the billing link in the workspace settings. Cancellation takes effect at the end of the current paid billing period unless a different date is shown in the Stripe customer portal.

What happens after cancellation

Your workspace remains available through the end of the paid period, subject to these policies and any suspension for security or nonpayment. Before the end of service, an administrator should download both the Association Data Export and Association File Archive from the workspace administration area. Access may be disabled after the subscription ends.

Refunds

Subscription fees are charged in advance and are generally nonrefundable once a billing period begins. We will review duplicate charges, confirmed billing errors, or service issues on a case-by-case basis. Approval of any refund is at HOA Engine's discretion unless required by law.

Annual plans

Annual plans are billed once for the year. Canceling stops the next renewal and does not create a prorated refund for unused time, except where required by law or approved for a billing error.

Association dues are separate

This policy applies only to HOA Engine subscription fees. Dues, assessments, fees, and refunds collected by an association through its own payment account are governed by that association and its payment provider.

Questions

For billing questions, first use the billing portal in workspace settings. You can also contact support through the contact method provided with your subscription. See the Terms of Service for the full service agreement.